![]() ![]() If you know an exact email address then that's the best info, but we can also work with name and physical address. for an example of the full format.)Īlternatively, you can write email to tell us that you've lost your license key, and give us whatever information you remember about the purchase. Those two lines have been present in every Zerene Stacker license key ever issued, and they always get delivered by email. If that path is not available but you still have email archives, then you can search for a message containing the lines “= BEGIN LICENSE KEY =” and “Software Name: Zerene Stacker 1.0”. Paste that into an email or plain text document for transfer to your new computer, install it as described HERE, and you should be good to go. ![]() In that case if your old computer still works, then you can recover your license key by running Zerene Stacker there, going to Options > Registration, then using right-click Select All and right-click Copy to put the license key on the computer's clipboard. This question is often asked by people who have purchased a new computer and are trying to install Zerene Stacker on it. We can use your email address or other information to find the key in our own records, and then we'll send you a fresh copy to install and save on your computer. To recover from problems with a license key, the simplest approach is to send email to. From these formats you can then use copy/paste to enter the license key into Zerene Stacker, as described HERE. So, when you save a copy of the license key, it is best to either save an exact copy of the email in which it came, or a plain text copy of the key. Such programs often make slight changes to punctuation, so small that they are difficult or impossible to see by eye, but still these changes make the license key not valid. Often they will not even survive being passed through a “smart” word processing program or PDF writer. Keys are almost impossible to enter correctly by typing. The key must be entered exactly correct, including upper/lower case and all punctuation, or it will not be accepted. The second is that the key has been slightly modified during the process of being saved and retrieved. ![]() If any portion of the key is not included, the key will be rejected. Each Zerene Stacker license key is long and complicated, typically 17 lines including the BEGIN and END lines. The first is that some portion of the license key has been omitted from the copy/paste. There are two common reasons that a license key won't work. In their enthusiasm to eliminate files that they think are not used, they're likely to also delete files you really do need, like your license key and Zerene Stacker configuration files.Ĭan I have multiple versions installed at the same time? On Mac, when trashing out the old version, do NOT allow any third party uninstaller or cleanup applications like “AppCleaner” to run. If you have created a Dock icon for the old version, you should remove that also, and re-create it for the new version. Otherwise both versions will continue to be available, and you will run whichever one you happen to click on. On Macintosh and Linux, you will have to manually move the old version to trash, and move or rename the new version to replace it. On Windows, installing the new version will automatically replace the old version. Then install the download as if you were installing the program for the first time. Just visit one of those pages and download the appropriate version for your type of computer. Program updates are posted as new installers, on the regular Downloads and Beta Downloads pages.
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